A small government bungalow – for the first time in the row of buildings on the secret road in Srinagar – hosted a stable move of visitors. An elderly woman, a person with physical disability, and young men waited in various rooms of the campus demanding redressal for their complaints at the Grievance Redressal Cell -Rabita of the Jammu and Kashmir Government.
In a system without elected representatives, after years of bureaucracy regime, there was a common abstinence between local people in the districts in Kashmir – hearing in government offices. Soon after assuming the government’s reins in Jammu and Kashmir, this time as the Chief Minister of a center region, Omar Abdullah announced the establishment of a dedicated Grievance Redressal Unit in Gupkar.
For those at the Waiting Hall at the Center, the biggest attraction of the center is that it is “convenient” and avoids the troubles of passing several security posts at the Civil Secretariat in Srinagar.
“Long queues, curved corridors, I could not keep with the physical stress of knocking on the doors in the secretariat,” said Shahzada Begum. For three years, she said, she was trying to secure the final document for her retirement. He said, “Due to some discrepancies with my date of birth, I was not able to secure my last letters. Then my son -in -law heard about Rabita and I came here. In two trips, the officials here helped resolve my case,” he said.
Since it was inaugurated in December 2024, the cell received more than 19,500 complaints through email, phone and WhatsApp. More than 8,400 people have made individual visits to the secret office.
Since it was inaugurated in December 2024, the cell received more than 19,500 complaints through email, phone and WhatsApp. More than 8,400 people have made individual visits to the secret office.
Prior to the selected government, the LG’s office launched a complaint sale, although the lack of elected leaders was fully felt even then.
According to Omar Abdullah’s political advisor, who are overseeing the functioning of Rabita, Mudsir Shahmi in seven months, which is working, about 70 percent of the complaints, focus on development needs – electricity, water, bridge, roads and irrigation salary among others.
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About seven percent of people receive financial assistance – medical or marriage aid facilities. Nearly two percent of the complaints brought in Rabita are also questions related to employment – which are looking for jobs and those who are demanding regularization of current employment. Meanwhile, a small percentage are also cases related to extremism, such as government intervention or compensation.
Since it was inaugurated in December 2024, the cell received more than 19,500 complaints through email, phone and WhatsApp. More than 8,400 people have made individual visits to the secret office.
Center officials and employees coordinate about 56 line departments to solve public issues. For now, the word on the Grievance Redressal Cell has spread to a large extent from the mouth and the board came out of the office only two months ago. The center also has three landline, a couple WhatsApp number, an email address
The Chief Minister also performs individual visits to meet with the delegation and address complaints. Last month, he also inaugurated a Rabita office in Jammu in Jammu to make the prevention mechanism accessible even in ten districts of Jammu region.
Since it was inaugurated in December 2024, the cell received more than 19,500 complaints through email, phone and WhatsApp. More than 8,400 people have made individual visits to the secret office.
At the center, a group of youths stood up, all looked disappointed. He came to the center for re -examination of fire and emergency services (F&ES) recruitment examinations, under the scanner of the J&K Bureau of J&K Anti -K Corruption on alleged irregularities. The exam was last held in 2020 and the people preparing for the exam are again demanding the exam.
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However, the youth were for a disappointment – F&E falls under the ‘Ghar’ department and hence is not within the purview of Rabita.
By noon, a group of youths arrived at Cheva village of Budgam with a single page application to cover a distance of 1 km at the Rabita office in Srinagar. Hilal Ahmed said, “If it rains for ten minutes, it becomes difficult for us to go out. Even children are forced to leave school.”
Since it was inaugurated in December 2024, the cell received more than 19,500 complaints through email, phone and WhatsApp. More than 8,400 people have made individual visits to the secret office.
Instead of Aziz Ahmed, the under-charge at the center focused on the complaint and dialed the concerned line department to follow. Later, he talked about Chief Minister Omar Abdullah about his village continued support. Omar won the Budgam seat in the last year’s assembly elections, but decided to vacate it and maintain his other seat, Genderbal.
Hilal said: “We still consider Budgam as the constituency of CM Sahib. They did not maintain it, but we voted for them and ensured that he won.”
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